Do you require long term contracts?
No. We believe in earning your business on every single visit. All of our commercial cleaning services run month to month with a Zero Lock In Guarantee. You can increase, reduce or cancel your services at any time with zero penalties and zero hidden fees. We retain clients through results, not binding paperwork. Plenty of operators use long term contracts as a moat to protect underperformance, and that isn’t how Echo operates.
What types of facilities do you clean?
Our commercial cleaning services clients include corporate offices, medical and dental clinics, industrial warehouses, strata properties, retail spaces and post construction sites across Abbotsford, Chilliwack, Mission, Langley, Kelowna and surrounding communities. Whether you need a one time deep clean or recurring nightly service, we build a custom plan around your specifications. If your facility doesn’t neatly match a vertical, we likely still service it. Ask during the walkthrough.
How quickly can you start service?
Most recurring clients are onboarded within 5 to 7 business days of signing a scope of work, which gives us time to brief the crew, stage supplies and arrange access. One time commercial cleaning services like deep cleans, move outs and emergency post construction work can often be scheduled within 24 to 48 hours depending on crew availability and job size. If you have a hard deadline, tell us during the walkthrough and we’ll tell you straight whether we can hit it.
What industries do your commercial cleaning services cover?
Six core industries: office and corporate buildings, medical and dental clinics, restaurants and food service, retail and storefronts, industrial and warehouse facilities, and strata or property managed buildings. Each vertical has its own scope template, but every account gets a custom built plan during the walkthrough. If your industry isn’t listed but you’re commercial, ask. We very likely service it already. WorkSafeBC compliant safety protocols on every shift.
How do you price your commercial cleaning services?
Each of our commercial cleaning services is priced the way that fits the job. Recurring janitorial is billed monthly based on scope and frequency. Move out cleaning runs hourly at $40/hr per cleaner. Post construction, one time deep cleans and complete floor care are scoped per project after the walkthrough. Commercial carpet cleaning is priced per square foot or per room depending on size. Every quote arrives within 24 hours of a complimentary walkthrough, with no hidden margin on supplies and no surprise charges later.
Are you fully insured and bonded?
Yes. Echo Janitorial Services Inc. carries commercial liability insurance and bonding, plus active WorkSafeBC coverage on every crew member. Certificates of insurance are available on request, and for recurring accounts we can name your facility, business or property management company as an additional insured. Property managers and facility leads, we know this is non negotiable for you, and the documentation is ready before you ask.
Will the same cleaners come every visit?
Not always, and we won’t pretend otherwise. Crews can change from visit to visit, but every cleaner is trained to the same Echo standard and works from the written checklist built for your building. That checklist is what keeps our commercial cleaning services consistent, not luck with scheduling. If something on the list gets missed, we come back and fix it at no cost, and you can raise any issue directly with a Co-Founder.
How are your cleaners screened?
Every cleaner who walks into your building passes a criminal record check, signs a confidentiality agreement and carries photo ID. Every crew member is also covered by WorkSafeBC. You’re trusting us with keys and after hours access to your space, so screening isn’t optional for anyone working on our commercial cleaning services crews, whether they’re on a nightly office route or a one time deep clean.
Can you clean after hours?
Yes. Most commercial work happens in the evenings and after hours, so your team walks into a clean space in the morning and nobody has to work around a vacuum. Our recurring commercial cleaning services are scheduled around your operating hours during the walkthrough, whether that means nightly, a few nights a week or weekly. If your building has quiet hours, restricted areas or a security sign out process, it goes into the written scope so every crew follows it.
Can I bundle more than one service?
Yes. Carpet cleaning can run as a standalone job or as scheduled maintenance alongside your recurring service, and complete floor care is often paired with nightly janitorial for predictable scheduling and bundled pricing. Bundling your commercial cleaning services under one written scope of work means one team, one standard and one owner to call when you need something changed.
What happens if something gets missed?
We fix it free. Every one of our commercial cleaning services comes with the Echo Quality Service Guarantee in writing. Tell us what was missed and we return at no additional cost to make it right. Post service walkthroughs are available on every job if you’d like to check the work with us. Issues go straight to a Co-Founder, not a call centre, so a missed spot gets fixed instead of passed around.
Do you work in the Okanagan too?
Yes. Our Okanagan division is led from Kelowna by Co-Founder Adrian Housego and covers Kelowna, West Kelowna, Vernon, Coldstream, Penticton, Summerland, Peachland, Lake Country and Merritt. The Fraser Valley division runs from our Abbotsford headquarters under Co-Founder and President Rick Chorney. Both divisions offer the same commercial cleaning services, the same written scope of work, the same guarantee and the same month to month terms.
Do you offer eco friendly products?
Yes, on request. Tell us during the walkthrough if your building has scent sensitivities, green building goals or specific product requirements. We’ll note them in your written scope of work so every crew uses the right products on every visit.